This is how it came out the other end. It still played but the body was comproized. I was in town for two shows and looked up Virgins baggage damage claim online and brought it to the attention of one of their people back in Melbourne. Head shaking began that I should have done something in Darwin, but I hadn't looked until I was at the show.
I went through all the manouvres. Back in melbourne I even got a stat dec signed ( as required by their online form). I sent it all off. These are the kinds of replies you get from the organization.
Thank you for taking the time to share your feedback of your experience with Virgin Australia.
I am sorry to hear of the inconvenience caused as a result of the damage to your guitar.
Virgin Australia takes great care of baggage. Unfortunately, due to the nature of air travel, items can occasionally be damaged during the flight.
Many items can be damaged at any point in flight, as some bags can move about the hold while weighing up to 32 kilograms. Therefore, it is impossible to guarantee the safety of each baggage item and we do outline which items we do and do not cover, high-lighting the benefits of travel insurance to cover baggage that the airline does not compensate for, such as sporting equipment and fragile items.
Should a guest travel with any fragile items as a part of their checked in baggage, the items travels at the guest’s own risk as we are unable to take responsibility or be liable for fragile items as stated in our Conditions of Carriage clause 19.5 which are accepted at the time of booking.
In order to remain fair and equitable to all guests, I am unable to assist you with the claim and Virgin Australia is unable to accept liability for any damage caused.
We recommend all of our guests purchase travel insurance before their journey, to cover such occurrences.
Please rest assured, I have forwarded your feedback to our Ground Operations Management team for their internal review.
Once again, I apologise for the disappointment and inconvenience caused due to this experience. We appreciate your continued support of Virgin Australia and look forward to welcoming you on board in the near future.
Dear Mr. Graney,
Thank you for your response. I am sorry to hear of your continued disappointment. I have reviewed your request with my senior management and in line with our Baggage Policy I am unable to comply with your request.Once again thank you for contacting Virgin Australia and we look forward to welcoming you on board in the near future.
Kind regards,..... etc
Dear Mr. Graney,
Firstly, I would like to apologise for the ongoing disappointment.
Mr. Graney, I do certainly understand your discontent as we have not met your expectation at this instance. Hence, I would like to extend my sincere apologies for any inconvenience this has caused.
Please be advised that your claim has been assessed in line with our Baggage Policy and I can advise that we are unable to cover your claim for your damaged guitar.
For such events we do recommend to our guests to purchase travel insurance that may assist you with such damage.
Once again thank you for contacting Virgin Australia.
Just as an aside, isn't it amazing the aura of corporations and their figureheads in our culture? Take Virgin, for instance and it's grinning, giggling head who launched his Australian airlne playing himself as a cross between James Bond and Hugh Hefner. How do guys like that get ahead? They don't seem that smart, really. Just lucky arseholes.
And it was also such a rock'n'roll airline.
The way these comuniquees are worded with all that fake, caring codswallop. It happened in the past to another guitar and that time I had spoken to a young Virgin cadre who just said "sorrreeee...." with his head on the side and a concerned look and then walked off.
Just whingeing here I know. What can you do? It's a very whingeable world!
What I know is that when you check a guitar in , if you sign the FRAGILE form, it means they have no responsibility. It seems if you don't, its the same. It's always your fault.
The airports in each city were sold off in the 90's or 00"s by the second worst LNP government ever, the Howard-Costello push. The airlines take the people and the baggage is outsourced to someone else but it's aways your fault. Your responsibility. Everybody else is busy- looking after you and caring for you. Even your disappointments.
What a bunch of fuckin' turds. there, I don't feel better.
Maton are fixing it. It's in a queue after Archie Roach's, which was run over by a forklift.
The gigs were very enjoyable. Very Darwin. One at the railway Club and one on the foreshore for May Day for a Union event. I told them at the beginning we had no blues or Bon Jovi with us. Nobody squealed.
I hate Virgin Airlines.